COMPLAINTS PROCEDURE
At Pimelea the wellbeing of our service users is off utmost importance to us, thats why we encourage them, their carers and their representatives to bring up any issues that may arise so that they are handled accordingly, in a timely manner. We understand the sensitivity of the vulnerable people you have placed in our care and are dedicated to providing a safe open platform for you to raise issues.
This care organisation believes that failure to listen to or acknowledge complaints leads to various problems including service user dissatisfaction and possible litigation. Pimelea supports the idea that most complaints, if dealt with early, in an open and honest manner, can be sorted at a lower level between the complainant and the organisation
01
Once your complaint is received, a named person will be responsible for the administration of the complaints process.
02
Every written complaint is acknowledged within 2 business working days.
03
All complaints are investigated within 14 days of being made.
04
All complaints are responsed to in writing within 28 days, pending any open investigations.
Therefore, Pimelea aims to ensure that its complaints procedure is properly and effectively implemented and that service users feel confident that their complaints and worries are listened to and acted upon promptly and fairly. The company accepts all complaints and takes them seriously.
send an email to Pimeleacareservicescomplaints@gmail.com